• Learning and Development Manager/ Sr. Manager, NY

    Job Location US-NY-New York
    Position Type
    Regular Full-Time
  • Overview

    Luxe yarns and a minimalist aesthetic have defined the Vince heritage since the brand’s inception in 2002. Designed in California and crafted using innovative fabrications and techniques, Vince infuses urban utility and modern sensibility into signature, luxury fundamentals. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. Vince is headquartered in New York City and operates 43 full-price retail locations, 14 outlet stores and its e-commerce site,


    Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.


    The Learning and Development Manager/ Sr. Manager will be responsible for identifying, developing, managing and leading training initiatives across a global organization. The primary responsibility for this candidate will be to launch and maintain the development and delivery of retail clienteling training programs. These programs will drive the overall service and productivity within the stores while creating a best in class service culture that delivers sales and profit through a branded, consistent, and differentiated customer experience.


    Organizational Structure:


    The Learning and Development Manager/Sr. Manager reports to the SVP, Human Resources


    • Develop content and facilitate a variety of learning and development programs for retail and corporate associates.
    • Establish effective partnerships and communication with all associates to ensure training programs and processes are delivered and implemented with a primary focus on retail and our customers.
    • Develop structure and collateral for retail service and selling culture such as, but not limited to, new category launches, new hire onboarding guide, product knowledge training, visual merchandising standards, styling and wardrobing training, clienteling and CRM, and training modules for existing employees.
    • Work with the Retail HR Manager to develop broader management training – effective communication, leadership and coaching, writing effective performance assessments, diversity and sensitivity training, and progressive counseling.
    • Lead culture shaping within corporate and retail by partnering with HR, regional leadership and executive leadership to roll out the Vince Values, and integrate the Vince Values into all training programs and day-to-day activities.
    • Create and facilitate comprehensive train-the-trainer programs which include brand knowledge, selling culture, and product knowledge.
    • Partner with regional leaders to develop in store incentives and recognition initiatives that drive sales productivity and service, such as monthly incentives related to achieving stretch sales goals and other KPIs; and a monthly retail newsletter to highlight store openings, successes, client stories, celebrity clients.
    • Ensure all front of house processes, service standards and customer tools are in place and used effectively to deliver a seamless customer experience.

    Ensure regular training and communication is taking place in the store and employees are consistently delivering a branded customer experience to both internal and



    • BS/BA required
    • Willing to travel based on the needs of the business
    • Minimum 5 years’ experience in a retail training or learning & development role
    • Exceptional interpersonal and organizations skills
    • Demonstrated effectiveness in identifying needs, developing action plans, executing deliverables and presenting outcomes and recommendations
    • Strong coaching, motivational and influencing abilities
    • Demonstrate business acumen in understanding the product range and retail business
    • Creative and broad thinker
    • Ability to multi-task in a fast-paced environment  




    The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits. 


    Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.


    Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V


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