Luxe yarns and a minimalist aesthetic have defined the Vince heritage since the brand’s inception in 2002. Designed in California and crafted using innovative fabrications and techniques, Vince infuses urban utility and modern sensibility into signature, luxury fundamentals. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. Vince is headquartered in New York City and operates 41 full-price retail locations, 14 outlet stores and its e-commerce site, vince.com.

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.

Vince is currently seeking a dynamic, customer service-driven, Full-Time Key Holder for our White Plains, NY store. 

The Key Holder is responsible for generating sales and building customer relationships in our retail stores. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. The associate will be responsible for continuing the client contact beyond the initial sale. By capturing name, address, phone and email contact information, the associate will use multiple means to communicate and build relationships with the customers. The associate will also be responsible for maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. The associate must have an ability to successful operate our point-of-sale (POS) register system and operate our email system.

• Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
• Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity
• Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
• Responsible to do client development beyond the initial transaction; utilizing phone, email & written follow-up contact
• Maintain the housekeeping and visual standards of the store
• Have computer skills to operate the POS register and email systems
• Safeguard the store’s inventory by adherence to the company’s loss prevention program
• Follow all store operational policies and procedures
• Client Book Management and Clienteling

• Prior experience in luxury retail sales is preferred
• Must be a sales-driven, goal-oriented individual
• Must have a positive, high-energy, friendly, outgoing and engaging personality. Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
• Demonstrate strong verbal and written communication skills allowing for effective communication with your customers
• Possess computer skills to operate our retail POS system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs  

Compensation: 

The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits. 

Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V