• Customer Service Associate, EDI, LA

    Job Location US-CA-Los Angeles
    Position Type
    Regular Full-Time
  • Overview

    Luxe yarns and a minimalist aesthetic have defined the Vince heritage since the brand’s inception in 2002. Designed in California and crafted using innovative fabrications and techniques, Vince infuses urban utility and modern sensibility into signature, luxury fundamentals. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. Vince is headquartered in New York City and operates 41 full-price retail locations, 14 outlet stores and its e-commerce site,


    Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.


    Organizational Structure:


    The Allocation and Customer Service Associate, EDI, reports directly to the Sr. Manager, Order Management. 


    • EDI order processing and managing
    • Bulk / Projection order management
    • Methodology of order allocation
    • Handle and follow through with major accounts and specialty stores
    • Expert with excel and reporting
    • Understand and apply brand policies and procedures
    • Make decisions based on what is best for the customer while protecting our brand
    • Exemplary follow through to ensure a timely response and resolution on any issues
    • Build and maintain professional and positive relationships with peers
    • Demonstrate service centric approach with a positive attitude
    • Performs additional duties and assignments, as requested


    • 3-5 years in a customer service environment (apparel or footwear preferred)
    • Organizationally sound and structured
    • Must be an analytical thinker and can resolve issues quickly
    • Solutions oriented
    • MS proficient
    • Exemplary interpersonal communication skills both verbal and written
    • Candidates must be motivated, patient, and detail-oriented



    The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits. 


    Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.


    Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V


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