Kellwood

Customer Service Associate, Data Entry, LA

US-CA-Los Angeles
Position Type
Regular Full-Time

Overview

Luxe yarns and a minimalist aesthetic have defined the Vince heritage since the brand’s inception in 2002. Designed in California and crafted using innovative fabrications and techniques, Vince infuses urban utility and modern sensibility into signature, luxury fundamentals. From its edited core collection of ultra-soft cashmere knits and cotton tees, Vince has evolved into a global lifestyle brand and destination for both women’s and men’s apparel and accessories. Vince is headquartered in New York City and operates 41 full-price retail locations, 14 outlet stores and its e-commerce site, vince.com.

 

Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.

 

Organizational Structure:

 

The Customer Service Associate, Data Entry, reports directly to the Sr. Manager, Order Management. 

Responsibilities

  • Manage all customer communication regarding store setups, address changes
  • Follow up on customer compliance websites to ensure we are up to date with any changes made by the stores
  • Maintain customer master setups, terms, salesperson, and addresses.
  • Respond to emails and phone calls directly from sales and shipping depts. in a timely manner
  • Follow through to ensure a timely response and resolution on any issues
  • Understand and apply all brand policies
  • Create return documents as requested by sales personnel

Data Entry Responsibilities

 

  • Enter orders from sales and or directly from customers
  • Work with credit for customer issues, customer master setup
  • Communicate shipping needs
  • Supply reports to sales on open orders
  • Knowledge of routing guides and Customer requirements
  • Maintain accurate order files
  • Performs additional duties and assignments, as requested

Qualifications

  • Must have a minimum of three (3) years of experience in customer service, logistics and or routing
  • Exemplary interpersonal communication skills both verbal and written
  • Candidates must be motivated, patient, and detail-oriented
  • Must have basic computer skills including experience with MS Office applications
  • Must be able to work well in a team environment
  • Must be an analytical thinker and have the ability to resolve issues quickly

Compensation:

 

The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits. 

 

Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

 

Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V

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